How long is your standard warranty?
InStyle LED products are supplied with a 2-year warranty.
We supply only high-quality commercial-grade products, manufactured using premium components that are built to last. This includes all of our products – from our LED tape range, through our LED power supplies, to our big selection of LED controllers and dimmers. Which is why we can confidently offer an across-the-board 2-year warranty as standard.
Every one of our products is fully tested, and we’ve performed regular quality checks on each item we supply for over 10 years – so we trust you’ll never need to use our warranty.
Do you offer warranty extensions?
Yes we do. If you would like to extend the standard warranty on your order, please speak to a member of staff before your purchase for advice on the terms and conditions we offer.
What are the conditions of the warranty?
InStyle LED offer a ‘back to site’ warranty – which means you should return your items to our office address if you suspect them to be faulty. Please follow our warranty procedure at the bottom of this page.
We process warranty claims quickly – and we will replace faulty goods the same day we receive them, for next day delivery. In cases where InStyle LED are at fault we will refund your return postage cost, as long as you have kept your postage receipt. Please note replacements are dispatched for standard next-day delivery, which excludes weekends. You can, of course, pay to upgrade the delivery service if you wish.
Alternatively, you can re-order and pay for replacement goods, and we’ll refund the re-order as well as the cost of postage both ways when the product is confirmed to be faulty. (In the event there is no fault, then the customer will have to pay for postage to receive the goods back again.)
Can the warranty be voided?
Yes it can. Our warranty will be void if you do not follow InStyle’s wiring diagrams and installation advice (our website includes standard wiring configurations), or install our products in conjunction with products from other suppliers.
For example: if the customer uses a 24v transformer to power 12v LED strip lights and the LED tape is damaged, then the customer’s warranty is void.
For more details, see our sales terms & conditions.
When does the warranty start?
The warranty begins from your invoice date, and lasts for 2 calendar years.
What if you no longer stock the goods I purchased?
If we no longer stock the original goods that you purchased, then InStyle will replace your faulty product with an equivalent or better one.
Contact InStyle LED to discuss your suspected fault. If there’s a problem with wiring or other installation issues, our staff can often help you solve it.
If the suspected fault can’t be resolved, the InStyle staff member will give you a ‘returns number’, and a name you should dispatch the goods to.
Please return your packaged goods to
INSTYLE LED LTD
32 MAIN STREET
(Remember to include the ‘returns number’ and the name of the InStyle staff member you spoke to, along with your contact details.)
InStyle will phone or email you to confirm receipt. If the goods are found to be faulty in line with our warranty, we will send out a replacement for next-day delivery.